1. Introduction
This Privacy Policy describes how TravelsNooz ("we," "our," or "us") collects, uses, stores, and protects information gathered from visitors and customers who use our flight booking services. TravelsNooz operates as a marketing and advertising service provider on behalf of World's Travel LLC, an IATA-accredited travel agency (IATA License No. 14017953), which is the entity responsible for all flight booking, ticket issuance, and travel service fulfillment.
This Policy is effective as of January 1, 2025 and applies to all information collected through the travelssnooz.com website and through telephone interactions with our agents. By using our services — whether online or by phone — you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, please discontinue use of our services.
We are committed to maintaining your privacy and handling your personal data responsibly, in compliance with applicable U.S. federal and state privacy laws including the California Consumer Privacy Act (CCPA), the Virginia Consumer Data Protection Act (VCDPA), and other applicable state statutes.
2. Information We Collect
To provide flight booking and travel assistance services, we collect several categories of personal information. The specific data collected depends on the nature of your interaction with us — whether you are browsing the website, making an inquiry by phone, or proceeding with a booking.
Personal Identification Information: Full legal name as it appears on your government-issued ID, date of birth, email address, phone number, and mailing address.
Travel Document Information: Passport number, country of issuance, expiration date, and visa information where required by your destination country or the operating airline. This information is used solely for the purpose of completing your booking.
Payment Information: Credit or debit card details collected during phone transactions for payment processing purposes. We do not store full card numbers after authorization is complete; payment data is passed directly to our PCI-compliant payment processor.
Travel Preferences & History: Seat preferences, meal requirements, loyalty program numbers, prior booking history with our agency, and any special assistance needs disclosed to our agents.
Device & Technical Information: When you visit our website, we may automatically collect your IP address, browser type and version, operating system, referring URLs, pages visited, time on site, and similar technical data through standard web analytics tools.
3. How We Use Your Information
We use the personal information we collect for specific, legitimate purposes directly related to providing flight booking and travel assistance services. We do not use your data for purposes beyond those described in this Policy without obtaining your prior consent.
- Booking Processing: To create, confirm, modify, and cancel flight reservations on your behalf through airline GDS systems and directly with carriers.
- Agent Communication: To contact you by phone or email regarding your booking status, schedule changes, cancellations, refund progress, and any action items requiring your attention.
- Identity Verification: To verify that the passenger name on your booking matches your travel documents, as required by the Transportation Security Administration (TSA) and individual airlines.
- Service Improvement: Aggregated and anonymized usage data helps us improve our website, scripts, and agent training. This analysis does not identify individual users.
- Legal Compliance: To meet recordkeeping obligations, respond to lawful government requests, enforce our Terms & Conditions, and protect against fraud and unauthorized activity.
- Customer Service: To address inquiries, complaints, and support requests related to bookings made through our agency.
4. Information Sharing
We share your personal information only with the parties necessary to fulfill your travel booking and only under the circumstances described below. We do not sell, rent, or trade your personal information to any third party for marketing or commercial purposes.
- Airlines & Carriers: Your name, travel dates, contact information, passport details, and loyalty program numbers are shared with the operating and marketing airlines to create and manage your reservation (PNR).
- Global Distribution Systems (GDS): Booking data is transmitted through GDS platforms (such as Amadeus, Sabre, or Travelport) which act as intermediaries between travel agencies and airlines.
- Payment Processors: Payment card data is shared with our PCI-DSS compliant payment processor solely for the purpose of authorizing and capturing your transaction. We do not retain full card details post-authorization.
- World's Travel LLC: As the IATA-accredited agency issuing your tickets, World's Travel LLC receives your complete booking and passenger information necessary to fulfill the service.
- Legal Authorities: We may disclose information to law enforcement, courts, or government agencies when required by law, a valid legal process, or to protect the safety and rights of our customers, agents, or the public.
- Service Providers: Trusted technology vendors assisting with website hosting, analytics, and customer relationship management may access limited technical data under strict confidentiality agreements.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, to comply with legal obligations, and to resolve disputes or enforce agreements. The following table outlines our standard retention periods by data category:
| Data Category | Retention Purpose | Retention Period |
|---|---|---|
| Personal Identification Information | Booking fulfillment and dispute resolution | 5 years from last booking |
| Travel Document Data | Regulatory compliance and booking records | 3 years from travel date |
| Payment Information | Transaction records and chargeback defense | 18 months (truncated card data only) |
| Booking History | Service history and customer support | 7 years (financial record requirement) |
| Communication Records | Quality assurance and dispute evidence | 2 years from last contact |
| Technical & Device Data | Analytics and security monitoring | 13 months rolling |
Upon expiration of these retention periods, data is securely deleted or anonymized unless a longer retention period is required by applicable law.
6. Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data about site usage. Cookies are small text files placed on your device when you visit our site.
Session Cookies: Temporary cookies that expire when you close your browser. They enable basic website functionality and maintain your session state during a single visit.
Analytics Cookies: We use analytics tools (such as Google Analytics) to understand how visitors navigate our site, which pages are most visited, how long users spend on each page, and how users arrive at our site. This data is collected in aggregate and anonymized form and does not identify individual users.
Advertising Cookies: If you arrive at our site through a paid advertising channel (such as Google Ads), our advertising platform may place cookies to track conversion events and ad performance. These cookies are subject to the privacy policies of the respective advertising platforms.
Opt-Out: You may disable cookies through your browser settings at any time. Note that disabling cookies may affect the functionality of our website. For Google Analytics opt-out specifically, you may use the Google Analytics Opt-out Browser Add-on. For advertising cookie opt-out, visit the Digital Advertising Alliance opt-out page.
7. Third-Party Links
Our website may contain links to airline websites, online travel agencies, government travel portals, and other third-party resources for informational purposes. These links are provided as a convenience and do not constitute an endorsement of the linked site or its content. Once you navigate away from our website, this Privacy Policy no longer applies.
We strongly encourage you to review the privacy policies of any third-party website you visit. We have no control over and assume no responsibility for the privacy practices, content, or data handling of external websites — including airline booking portals — that you may access through links on our site.
8. Children's Privacy
TravelsNooz is designed for use by adults (18 years of age or older) seeking flight booking and travel services. Our services are not directed toward children under the age of 13, and we do not knowingly collect personal information from individuals under 13 in compliance with the Children's Online Privacy Protection Act (COPPA).
If you are a parent or guardian and believe that your child under the age of 13 has provided us with personal information without your consent, please contact us immediately at contact@travelssnooz.com or by calling (866) 475-3414. We will promptly investigate and, if confirmed, delete the information from our records.
For bookings involving minor travelers, personal information about minors is collected solely from the parent or legal guardian acting as the booking party, and is used exclusively for the purpose of completing the travel reservation.
9. Your Rights
Depending on your state of residence, you may have specific rights regarding your personal information. We honor and support these rights for all customers regardless of state residency.
- Right to Access: You may request a copy of the personal information we hold about you, including the categories collected, sources, and purposes of use.
- Right to Correction: You may request that we correct any inaccurate or incomplete personal information in our records — including updating your name, contact details, or travel document information.
- Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain records (such as financial transaction history required under federal law).
- Right to Opt-Out of Sale: We do not sell personal information. However, if you wish to confirm this or opt out of any future data sharing programs, you may do so by contacting us directly.
- California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know, the right to delete, the right to opt-out of sale, and the right to non-discrimination for exercising CCPA rights.
- Virginia Residents (VCDPA): Virginia residents have rights under the Virginia Consumer Data Protection Act, including access, correction, deletion, data portability, and the right to opt out of targeted advertising and profiling.
To exercise any of these rights, please contact us at contact@travelssnooz.com or call (866) 475-3414. We will respond to verified requests within 45 days as required by applicable law.
10. Security Measures
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security practices include:
- TLS Encryption: All data transmitted between your browser and our website is encrypted using Transport Layer Security (TLS) protocols, ensuring information in transit cannot be intercepted.
- Access Controls: Personal information is accessible only to authorized agents and staff who require it to fulfill their job functions. Access is governed by role-based permissions and requires individual authentication credentials.
- PCI Compliance: Payment card processing is handled exclusively through PCI-DSS compliant systems. We do not store full card numbers on our systems.
- Staff Training: All agents handling personal information receive regular privacy and security training covering data handling protocols, phishing awareness, and incident response procedures.
- Breach Notification: In the event of a data breach affecting your personal information, we will notify affected individuals and applicable regulatory authorities within the timeframes required by applicable state law — typically 30–72 hours of discovery for regulatory notification and prompt notice to affected individuals.
While we take every reasonable precaution to protect your data, no method of internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but commit to responding to any security incident with urgency, transparency, and appropriate remediation.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or business operations. When we make material changes to this Policy, we will update the "Last Updated" date at the bottom of this page. For significant changes that materially affect your rights, we will make reasonable efforts to notify existing customers via email or a prominent website notice prior to the change taking effect.
Your continued use of our website or services following any posted update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information. If you disagree with any update to this Policy, you should discontinue use of our services and may contact us to request deletion of your personal data.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us through any of the following channels:
- Phone: (866) 475-3414 — Monday through Sunday, 8:00 AM – 10:00 PM ET
- Email: contact@travelssnooz.com
- Operating Agency: World's Travel LLC | IATA License No. 14017953
For privacy requests requiring identity verification (such as access, correction, or deletion requests), we may ask you to confirm your identity by providing information that matches our records before processing your request. This is to protect your personal information from unauthorized disclosure or modification.
Last Updated: January 1, 2025